The last reply from support for me was in September of last year. However, I messed up because I had a real issue, it wasn't replied to in a week, so I sent another message on that and also said "my daily rolls stopped working"... They sent me a macro for the rolls and closed the ticket, not resolving my original issue =/... Now, I haven't been able to get into my account in anything other then my PC because it's still surprisingly logged in somehow, but I have 2FA issues.
My FUN just matured, and got the automated email saying I should re-lock them... Lmao, nope.
They seem to sway the issues off even though they are not resolved in full - strange, and not good for the users ;( I hope you get your account and what's on it eventually.