Quote from: Odusko on July 25, 2025, 10:02:26 PM

Quote from: Fivestar4everMVP on July 25, 2025, 09:58:32 PM

Quote from: l3pox on July 25, 2025, 08:28:15 PM

Quote from: TopTort777 on June 24, 2025, 08:25:47 AM

But people have a habit to change their decisions. 35 years ago I wanted to be a firefighter. After many years, I have chosen different profession. People opinion change with time, after a decision. Not saying that casinos should immediately welcome their former clients who have chosen self exclusion, but will it be bad if a gambler returns after 10 years? From ToS - yes, as solution would be having another account. From moral point of view - I would give a chance if a person really wants to return.

we don't know if there's a cost to maitain an account (monetary cost or maybe some extra difficult or time needed by the support, I don't know) but in general I'd agree with you
it would be better if the accounts are not deleted or banned after innactive use

it's normal to do something for a while, stop doing it and come back again even if after many years.

Logically, it does cost extra money to keep and maintain account that is not active on the casino, because like I mentioned, if we are to think logically, a server is like a big hall that houses differents rooms, a server as a hall can maybe house 1 million rooms or more depending on how large the server is, and each of this rooms belongs to a registered user, this is where the user's personal details are stored in the form of a database, the user's data, his username, his login details, his wallet addresses, his account logs and transaction history and many more are stored in the users data which also is load stored on the server, this load may contribute significantly or insignificantly in slowing down the server, and each time the server is being maintained, it will cost a bit more to keep accommodating those inactive accounts as this is like packing out of a house will leaving your belongings in the room, someone else can't pack in until you have completely packed your belongings..

So this why there are some casinos where if a user stopped coming online for a very long time, they either delete the account or will start Charging the account for rent, which the user must pay when he or she comes back to claim the account again - this is not very common though, but I've experienced this on one casino I can longer remember it's name.

for me because of the cost that it will incured for both the site and the government, is better for account that applied for self exclusion to be permanently deleted so as to prevent it welcome back that can hit both the casino and the owner of the account, because of a self excluded account should get involved in gambling again the government will definitely come for the casino as violators of the government policies on self exclusion.

You are absolutely right and I agree with you, any account that has applied for the self exclusion, such account should be deleted as soon as the self exclusion request is approved by the casino, there is absolutely no need keeping the account when the law says that such accounts should be deleted completely.

Many of us have witnessed cases here on this forum where a user comes back to complain about him still being able to access his casino account and even depositing and gambling and losing money after he has asked that he is excluded from the casino, if such a case will appear in the court of law, such casino will be fined greatly for such a misconduct of negligence.