Has anyone experienced this? Is there any way to resolve this with BC.Game or escalate the issue?
Bc.game representative here hasn't responded to any issue here in the forum in a while(as far as I remember), but Holydarkness could probably help you with this.
It will better if you post your issues on the BC.Game Announcement thread. there op or project manager cam help you by forwarding your issues to the team.
Their representative has not been active here in the forum for a while now, so the chance of them responding to OP is slim, but as I and the other user have mentioned, Holydarkness would probably be able to help the OP.