Quote from: Xeyes1 on July 27, 2025, 09:08:58 PM

I didn't attempt the advanced KYC.

For standard KYC, it kept saying my pictures weren't clear enough so i kept taking new ones and resubmitting them. The third time it let the pictures/verification go through for 'pending' review and then blocked my verification.

I verified on stake and cloudbet with the same ID within the last 4-6 weeks.

Quote from: AbuBhakar on July 27, 2025, 06:26:34 PM

Quote from: Xeyes1 on July 27, 2025, 04:44:57 PM

I have full KYC on other sites. BC game seems very suspect and I decided that trying to work with scammers or at the very least unethical companies like BC.game isn't worth the effort, so I've asked them to close my account and write this off as a learning experience. Will stick to Stake in the future.

Quote from: AbuBhakar on July 27, 2025, 04:32:32 PM

Quote from: Xeyes1 on July 27, 2025, 03:50:01 PM

Live chat isnt really giving me any options to withdraw and is saying Ive lost access to my funds.

I didnt deposit anything for the bonus and then once I lost it all I put in $140.

If support already gave their final decision on your case then you can’t do anything to overturn the result if you will just rely on contacting their support.

Try to seek help for Casinoguru or Askgamblers since they can get the attention of BC to re-evaluate your case again.

@Holydarkness is a good help on your case because he has direct contact with support. I read your case and it seems you are not disclosing everything on how you complete your KYC.

Can you clarify whether your mistake is just 1 time error on submission of KYC or do it multiple times since in your statement you emphasized that you just select the wrong type of ID while in your screenshot it shows that you failed to verify both basic and advanced KYC on your account.

Also, It’s very hard to compared to separate casino KYC process because you verify both casino on different time and there’s no guarantee you use same type of ID because you can’t post it here due to privacy.

BC support sometimes show up here when there’s already a pile of concern. Just wait for him to become active again.

Then I guess you experienced the loophole casino sometimes use to block any withdrawal on their casino. They have reason to use for blocking since you admitted already that you attempt multiple times to submit your ID for KYC verification.

They will just use it as an excuse when they made a comment here since they can’t disclose in public the quality of your KYC.

I encourage you to pursue AG and CG case.