~~
Thanks for concerning, they kept me for 11 days since my last email reply saying that
"your case is still under review".
Any help you offer is appreciated, especially from the ones who have experience with them.
I contacted their support about your issue, it's been almost 24 hours. But I still haven't received any reply from them. And this shows why they are still running this wallet, and what is their means of profit. This is a proven scam wallet, their wallet freezes the funds of the crypto users who use it under various pretexts, at some point those users give up on trying to recover the funds. It is sad that crypto users are still falling victim to this scam and losing their money.
I'm so thankful for your efforts and concerning,
and yes, their support team job is to torture their customers not to solve their issues, any simple reply could take a week, and they are deliberately do so.
Their support service is so bad that I haven't received a reply yet. If a customer has to wait a week for a reply, then their reputation and their intentions are clear again. In fact, whoever puts money in this wallet will have their money blocked and will be ignored with this kind of bad support. We have been speaking out against this scam wallet for a long time, they are still getting victims to scam. The large amount of funds you have kept in this wallet is your extra courage.