We apologise in the delay in processing the withdrawal. We were awaiting for level 4 verification to be completed but recognising the length of time you have waited, we have processed the withdrawal and consider this matter closed.
Hi Tim, my username is jasonjuan. I have the same issue as mentionned above for the withdrawal been locked for about a month now. Would you mind considering look into the issue as well if you could? Appreciate it alot!