Their support service is so bad that I haven't received a reply yet. If a customer has to wait a week for a reply, then their reputation and their intentions are clear again. In fact, whoever puts money in this wallet will have their money blocked and will be ignored with this kind of bad support. We have been speaking out against this scam wallet for a long time, they are still getting victims to scam. The large amount of funds you have kept in this wallet is your extra courage.
I reported them to Freshworks, because Freewallet is using their service "Freshdesk" in their customer support, and Freshworks responds to my complain and open an internal investigation, I'm still waiting for their reply
After a long wait, I received a reply from them. But in their reply, they have written such terms that it seems like they are not in the crypto world to do business, they consider themselves a bank! They claim to be working on issues like money laundering, illegal financial transactions, etc ! Basically, they are using these tags to freeze crypto users' funds.
I have replied to support again for more information, let's see if I can get more information and how long it will take.