Yes, BC's support can't help you with BCPoker. Though they're sister company, they're "not related" in terms of having completely different set of team. I'm currently in attempt to get BCPoker's contact, but for the time being I'll have to make-do with my contact from BC to reach their conterpart in BCPoker.
Shoot me a PM of your BCPoker UID?
you can help me really ?
I can try to reach my contact on BC to reach their counterpart on their sister casino, BC Poker, to look into your matter and at least get a better context of your situation.
Hi !!!
And, hi. Yes, I've got your PM and I am currently working on nudging my contact. A little patience will be appreciated as I am not always available for forum related issues, I tackle my IRL matters too and only roam the forum around this time after IRL matters concluded, and/or during my morning coffee.