Apologies, will keep the discussion here.
Update for future people:
1/ Live chat told me there was no hope in overturning or manually checking my verification so I chucked my balance away in frustration
2/Holydarkness did his magic and made them recheck my verification upon which they corrected their error
3/RIP my balance
I appreciate the support and I should have been more patient. Live chat told me there was no chance of manually reviewing or reversing the verification. I guess my punishment is the balance I threw away.
Thank you Holydarkness
UPDATE: After I wrote off BC.game as a scam and threw away my balance since they blocked my withdrawal, BC game have no changed my verification status to approved (without any further nudging from me.....)
Did they just delay my withdrawal to encourage me to throw away the balance..............................................
This also means that my initial verification submission was perfectly fine and wrongly blocked since I haven't resubmitted anything...........
Hmm... have it ever crossed into the realm of possibility in your mind that maybe... just maybe, because I am not sure myself how far is my influence and nudge that I did earlier today affected your situation, but is it remotely possible to you that they look into your case and manually check and adjust your "type of document" for the KYC after
I nudge them? And that there wasn't any malicious intent, rather a simple misunderstanding and automation being clicked into place and straightened?
Also moving your last post on their ANN here to keep the relevancies.
About live support, yes, far as I know, it's not in support's power to lift any sanction or overturn any limitation by "higher" division. Their job is to help with matters involving simple and basic questions and redirect complaints to other division in charge and get it handled. And this is not just BC, it applied to every other casino I can think of.
About my involvement, I won't be so confident that I "do my magic" and they recheck your submission and it passed simply because of me nudging my contact. All I know is I nudged them during morning coffee, they read the text I sent them, and we're here right now with this.
About your balance [as well as to reply your PM] yes, RIP to it. My deepest condolences and I hope it's happy in afterlife. I don't think my "magic" can even necromanced your balance that you gambled away when I'm trying to sort things out with my contact... that barely went 12 hours.