Really don't understand what going on here. Also that person has successfully did KYC on other casinos with same documents, so why can't he be accepted on this casino ?
It becomes usual for bcgame to be in such disputes about verifications. Support is not responding and kyc docs rejected then contact is blocked. Some of them succeeded to resolve the problem in btt forum but we don't know how many of them since there are some other unsolved cases.
It’s very hard to conclude immediately since some player that truly commit violation might use this opportunity to stir the BC reputation by providing accusations with engineered evidence.
I’m not saying that we shouldn’t believe rather let’s wait for the representative to step in here before we jump in to conclusion.
They have active signature campaign here which means they monitor the forum discreetly.
Yes i can admit that they do really care about bitcointalk community, but i can't ignore the strange behavior of those official representatives in monitoring some cases. In some cases, they come and solve the issue without a lot of drama. While in some other cases, some users had to contact them via HD who hasn't any official status in bcgame team.
Simple to notice how many accusations all related to Kyc procedures which made us think that employees in bcgame don't really care about doing their tasks professionally. And the last big one about someone who even filled lawsuits against the company claiming to be scammed of $1.5 million.