therefor I am asking for my money back and the account to be closed after that.
Not defending the casino because they should not have reopened an account that asked for a permanent exclusion, but I'm curious, would you have made this complaint if you had won after they reopened your account?
Fair question, guess I wouldn't. But we all know i would have lost it back sooner or later anyway, so the would I have won storyline is just fiction, as for most players.
I self excluded with them on July 12th permanently but because I know I still had some small bonuses waiting for me which i wanted to gamble with I asked them to reopen my account. For obvious reason they should have never done that, it's called player protection.
Betfury team is indeed guilty here for allowing you to play again by removing the self-exclusion from your account. They shouldn't have done it there by any means. I would have blamed you here if you created a new account and lost the funds. But the issue is different here. I'm wondering how you have requested them to reverse the self-exclusion. It will be better if you also add the screenshot of the email in which you requested them to reopen your account in order to play with the bonus.
Yes it was me who requested the reopening, just sent them this email and some hours later was open again. I actually didn't expect them to reopen it since I checked the TOS myself, yet to my surprise they did it. While I felt lucky at the time, 10 days later, as so often, I live in regret.
https://www.talkimg.com/image/UHtIIjHi, mind to shoot me a PM of your email address so I can reach my contact on BetFury to get their side on this matter? Also, mind to share us another screenshot of what you wrote to them that lead to exclusion being lifted?
Thanks for your interest. I am currently in conversation with the support, which is not easy. If it leads nowhere I will gladly share some information with you. I don't really want to share my mail address here, I think the username or something should be sufficient as well.