Have you in any direct communication with them explain you will report them to their licence provider if they did not work with you to find a mutually acceptable solution? Maybe they will engage with you in a swift manner if they believe you are willing to escalate the matter.
I'll definitely consider them.
This situation seems different to BC.game tho, they defrauded people en masse due to bankruptcy whereas Betfury seems quite liquid and generally very functional (they are/were actively developing new features, they reply to messages promptly, they process big withdrawals, they don't impose impossible kyc/aml requirements etc.).
Yes, I've made it clear I'm willing to escalate the matter all the way to court.