Closing an account is the same as self excluding (the don't make a difference), if you think otherwise I would like to understand your thought process behind that.
I disagree because the terms of service differentiates a self-exclusion account closure vs. a general account closure (as I outlined in my first post), asking the user to specifically state that they are self-excluding when writing the account closure email.
6.11. Should you wish to close your account with us, please send an email from your Registered Email Address to our Customer Support Department via the links on the Website.
That's the exact same procedure as self excluding permanently.
Ah but its not though.
You requested for self exclusion which they obliged
He didn't request a self exclusion though. Per the contents of his email, he only requested an account closure (without specifying he wanted to be self-excluded), and nowhere in the ToS does it say that accounts closed in this manner can't be re-opened.
Self-Exclusion and closing account are the same for all intents and purposes. They can be reopened. Life time Self-Exclusion is different. CGA under LOK.