OP, waiting for your confirmation and agreement here before I can proceed to request the data from my contact, because if what I saw validated their findings and verdict and you're in full intention to just deny the fact and asked for the proof yourself, I wouldnt bother to waste my time to ask for the data and validate it myself.
I am not looking to simply deny the facts; I am looking for the truth. I genuinely have no knowledge of any multi-accounting or a compromised account, and I want to understand what could have possibly triggered this verdict. My full intention is to get to the bottom of this, and I fully trust your judgment and your validation process.
Please proceed. I am very grateful for your help with this.