I can confirm that I have completed the advanced KYC verification process there.
And yes, I am 100% certain that nothing out of the ordinary happened between my last successful withdrawal on December 3, 2024, and the time my account was blocked in January 2025.
Additionally, I just found something that I think might be very helpful. I have screenshots and receipts of deposits I made in January 2025, all from my name. This proves that I was actively and legitimately using the account right up until the block. If my account was compromised why did they continue to accept my deposits throughout January? This makes their claim illogical.
I am sending all these screenshots and receipts to you in their original form via PM.
Thank you again for all your help and for trying to piece this together.
Thank you for the uhh... rather abundant screenshots. I've took a sample of what you provided and read them carefully, and I've inquired things related to what your new-found supporting evidence to my contact. Hopefully that'll help to move us closer to something.
Thank you so much for taking the time to look through all the screenshots. My apologies for the abundant amount of them; I just wanted to be as thorough and detailed as possible to help you and your contact fully understand the situation.
Thank you again.