When a casino has grown so massive they get too occupied with numerous activities on their desk and for the most part they will have to attend to them according to scale of preferences as not to be haphazard in coming through for each complaints. It may not be that Stake.com really don't care about the particular bonuses complaints as it could be that they haven't had time enough to attend to it and deal with it once and for all. I think every customer is important because it old or new, and when a customer is lost to another casino it doesn't make for a good business.
I have been gambling for years and despite the way I've seen them attending to customers, which is one of the reasons why we should not feels negligence in contacting their support team in case of any experience or challenges needed for clarification, also, regarding the bonuses, they mostly rewarded the bonuses to all eligible users without having to demand or request for it, except on certain conditions we don't know the cause why we are unable to receive our bonus.
stake has been providing their services smoothly for a long time and they are now known as one of the top and reliable casino sites in the whole world. So their service cannot be neglected. If for some reason you have not received the bonus then you must have done something that is against their ToS. And because of that you may not be eligible for the bonus. I have not seen any reports of cheating with stake and in my personal experience I have never faced anything like this before.
I must attest to this as well, stake is having one of the best customers support team I've ever encountered, because they are always prompt in responding on request and being professional in their dealings, also, their system automatically detect for eligibility depending on the bonus offers and incase we lack some clarifications, they may also engage us in explaining more, because all these follows a strict policy that aligned with their offers
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