I have been trying to fix this issue for almost 11 months now. It started when I was installing the Bybit app on my phone and mistakenly filled in my surname as SINDAY instead of SUNDAY during the biodata setup.
As a result, my Bybit account name doesn’t match my bank account name, and this causes problems whenever I try to use P2P trading...
As I understand it, you verified your account on the Bybit exchange, but I don't understand how you managed to pass verification on the exchange if you entered your last name incorrectly. The only solution to your problem is to open a ticket via E-mail.