I can confirm that I have completed the advanced KYC verification process there.
And yes, I am 100% certain that nothing out of the ordinary happened between my last successful withdrawal on December 3, 2024, and the time my account was blocked in January 2025.
Additionally, I just found something that I think might be very helpful. I have screenshots and receipts of deposits I made in January 2025, all from my name. This proves that I was actively and legitimately using the account right up until the block. If my account was compromised why did they continue to accept my deposits throughout January? This makes their claim illogical.
I am sending all these screenshots and receipts to you in their original form via PM.
Thank you again for all your help and for trying to piece this together.
OP, I understand correctly that you don't have access to your account anymore, so you can't provide us screenshot of your KYC status, but do BC send email to you once you passed KYC? Or is there anything that can help us see that you're indeed advanced KYCed?
holydarkness, you are correct, I do not have access to my account anymore. However, I have found two email notifications from BC.Game that I believe confirm my KYC status.
The first email is dated July 30, 2024, which I suspect is a confirmation for the basic KYC. The second email, which arrived later on December 3, 2024, I believe is the confirmation for the advanced KYC.
I will attach links to the screenshots of these emails below (translated interface on 2nd and 3rd ss so you can read the date):
https://talkimg.com/image/UH7Odbhttps://talkimg.com/image/UH7qlg (30.07.2024)
https://talkimg.com/image/UH7l6I (03.12.2024)