Then if I have two residences it still matters if I got one in USA? Asking cuz, I have two, and kinda in roobet I use IT one, instead on rollbit PL. And in any case, why they allowed him to do depo and then trigger him at withdrawal because there's lot of similar posts about BC.game that reguard KYC by the way in my opinion those casino's should ask for KYC at first depo. Maybe someone have some bad gambling addiction or self-excluded.
If you actually live in an area that is not restricted, with valid visa and proof of residency that is not a problem. I am a good example for that coming from a banned reagion but living somewhere else for many years.
This case on hand though is totally different obviously. Allowing him to depo is a different story of course, but that's BC for you, they do shady stuff, always did. OP should have never used it in the first place, but that's his fault.
Well then should be the solution for him.
So this is a tough one. Not claiming full scammed or theft, but yah boy got baited. I used to gamble on BC Game back in the day soley. I knew the USA was a restricted country now, but I have been traveling for work (I am in sales), visited a cousin along the way for a week, and thought it was fair game as I was in a allowed country. Made a deposit, turned it into 400k. Now I cant pass KYC and have been told I have no options.
I explained my position to support. That I am from the US and was traveling. I asked if I submitted my KYC as a US citizen knowing it was restricted, if this would be a problem. He said no, it should be fine. So I uploaded my real documents. It was not fine and my account is now locked. And yes, I have a 100k in gambling debt. A good chunk that went to BC Game. Thats why it hurts so bad. Chat log below:
01:13 AM | -: i just placed a withdrawal and it was denied, and now my withdrawl option is locked. Why? I am in finland visiting family so why is there an issue? I do live in the USA but have never had previous withdrawal issues and thought it was okay as I was in a legal country. I have 100k in gambling debt so this is a huge amount of money for me and life or death. What do you need from me?
01:13 AM | Support: BC Game typically replies in a few minutes.
01:15 AM | Luka from BC Game: Hi, this is Luka and I'm here to assist you!
01:16 AM | Luka from BC Game: Before we proceed, In order to maintain a safe and secure environment for all our users, we kindly request you to complete an Advanced KYC verification.
Don't worry, it's a simple process and we would greatly appreciate it if you could complete it at your earliest convenience. If you have any questions, please don't hesitate to reach out to us.
01:16 AM |: how do i do that? will I have issues given what I just mentioned?
01:17 AM | Luka from BC Game: You can complete your KYC verification by following these steps:
1. Go to Avatar (your profile icon) at the top right corner of the screen.
2. Click on Global Settings.
3. Select Personal Verification from the menu.
There, you can upload the required documents and complete the KYC process.
01:17 AM | Luka from BC Game: You shouldn't encounter any issues. However, if you do, I will remain available to assist you.
Proof of balance (which you can confirm on the big wins tab):
https://imgur.com/a/6BJvJ3AHi man, try get a temporary visa if u're still in Findland
(https://migri.fi/en/residence-permit-types , B'one) otherwise go somewhere and get one then you can hire a room/house as proof address.
I think should be allowed because there's nothing about in their terms, also I recommend you to take a video of their terms as proof in-case they gonna change it.
https://i.ibb.co/BKgfVQNd/bsd.png