This is a standard story in the crypto recovery business. We have dozens of clients who come to recover their wallets, and they are sure they don’t have the necessary recovery information, but after a good search they find the right clues.
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If Jim hadn’t kept searching, Crypto Recovers would have missed this successful case. Often, the right information is just waiting to be found on the surface. Without that last bit of info, it wouldn’t have been possible to find the correct combination to access the wallet.

Your idea is definitely good; you shouldn't give up actually if you lost something. But the story you shared is likely fake, to be honest. The rest of your theme would work for wallet recovery. After reading some replies here, I just realised you are here to promote your wallet recovery service actually. Also another newbie account stating that you are their team member. It does motivate me to not trust your story. This isn't really the process to introduce your service to such a community. Just come up with a proper way to launch your service on the forum.
She works with us :-), satisfied clients can be found on our testimonial page (or Google/TrustPilot).
PS: We're just exploring our way into the Bitcoin communities.. so that's why we're pretty new here.
I already explained above, this isn't the right approach with a fake story. You are in a strong crypto community, so the approach should be strong enough.
What does it means She works with you? Who are you? And why are you answering in her place?
Read my above replies, hope you realized too.