Quote from: Mahdirakib on Today at 06:39:52 PM

Quote from: 94366091-Pdzyygjgaxcc on Today at 12:29:57 PM

~ If they do not want to release the wagered winning, they should return my deposit amount to me.

How much have you deposited in your account? Your account statistics say that you have placed only 1 bet and wagered $1989 at BCgame. There is only 1× wager requirement on the deposited funds at BCgame before you can request a withdrawal.

Quote from: https://bc.game/help/terms-service

8.2. To comply with Anti-Money Laundering (AML) regulations, you are required to wager the full amount of your deposit at least once (1x) before submitting a withdrawal request.

I'm wondering why you have deposited your funds in a casino if you are afraid to complete the 1× wager requirement only. I can see that you have already mentioned "holydarkness" in your post. I believe he will help you out of this situation. Anyway, it will be better to remove the second screenshot from your post.

Hi Madhdirakib,
I completed the wager requirement, of 1.1 odds to be able to withdraw. I have attached wager requirement completion photo proof. It shows even from the site that I have completed the required wager and I am able to withdraw however I could only withdraw not up to half of my deposit amount. My deposit currency is Naira. I deposited #3,000,000 and wagered it at 1.1 odds at crash casino and wager requirement was completed but I could only withdraw #1,000,000 naira which is not even up to half of my deposit amount. Do you understand my plight now?

Using Oanda.com live currency converter : I deposited about $1989 and wagered it but I have only been able to withdraw about $650 which is not up to my deposit amount or amount wagered as required.
So that’s my plight now. Bc.game if after asking me to submit Nine (9) different information from device used to deposit information and other details and still they cannot allow me withdraw. They should allow me to be able to withdraw my total deposit amount.

Thank you for your input and support to provide resolution.

https://imgur.com/a/anvFikX