I want to share my controversial story with you.
When I had a very weak laptop (old), and I went to an online casino to make one of the biggest bets of my gambling session, suddenly the image in my browser froze and the animations did not play.
And I clicked on the SPIN con a few more times. After which everything update on my screen. And I saw that I had spent some money, but it did not bring any result. Did the system work correctly at that time?
And I sat and did not understand who to blame: myself for a weak laptop and the desire to press this button.
Or the creator of the site for the fact that it could not work stably, Even on the weak equipment of the gambler (me).
I understand that most likely many will say that I am to blame for this situation, but shouldn't an online casino stop accepting bets if it sees that the "gears of the game" are not spinning as they should? After all, this is a game for real money of the gambler.
I think the system must have worked correctly, server side. Only on your side the user interface did not work as intended, due to your old and outdated laptop. So it was technically your fault for using a bad device. If you had won, you would have seen a higher balance. But it sounds like you lost, but you would have lost anyway even if the laptop was new and highly functional. So there was no difference in the end result.
It could of course be possible that something went wrong server side but that is hard to know with just the info you gave us. Most likely (99.99%) it was your laptop.
If you found other people complaining of the same problem, then it might be server side.