Quote from: dkbit98 on August 17, 2025, 06:49:07 PM

Didn't you see the rating Trocador gave to all their partners exchanges including FixedFloat?
If I remember correctly FixedFloat is rated C yellow, so there is clearly warning you about something, and they are storing your IP addresses.

Putting aside your questionable ethics of victim-blaming, I'm not sure what you think "C yellow" means. Quoting from the Trocador website: "C This exchange usually refunds transactions that fail their AML check, but if the deposit triggers their Liquidity Provider's AML system, funds may be blocked until KYC/SoF verification is passed."

Needless to say, none of that happened in this case. FixedFloat does not use any outside liquidity providers, and I already completed first SoF, then KYC verification with them. The only thing I refused to do was to provide my bank account statements, as they have no connection whatsoever either to my identity (which had already been proven to their own satisfaction), or to the BTC that I sent them. That coupled with their refusal to provide any specific information about their information security practices, could only be seen as an attempt at further data-harvesting, especially given the 2 previous leaks of customer data stemming from their cybersecurity break-ins.

I'm happy if you feel safe with the assumption that neither OrangeFren nor any of their various partners are recording your IP address. Are you familiar with any national or international laws requiring websites to explicitly disclose they are logging the IP address of their visitors? I'm not seeing anything vaguely resembling a "Privacy Policy" on the OrangeFren website. Even outside of the crypto space, I know it is quite routine for such logs to be maintained in some form, even for the simplest of websites.

In my case, anonymity must not have been my primary concern since I willingly complied with SoF+KYC, providing my data first to FixedFloat, then Trocador, then OrangeFren, and eventually also to LE agencies in 4 countries so far directly in an attempt to retrieve my funds. And as I said previously, my debt recovery efforts have not ceded yet!

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Better alternative is to use OrangeFren website, they also have guarantee and I never had problem with them.

I sincerely hope neither you, nor anyone else, runs into any issues with OrangeFren in the future. But if you do, please do come back and tell us about it here on this thread.

Trocador has such a "guarantee" too. But it didn't matter since this "guarantee" is not legally binding. Choosing whether or not to fulfill it is left entirely up to their discretion. In other words it is NOT a guarantee at all. Maybe more of a weak but creatively worded assurance in the vein of "just trust us".

A few other reminders:
- Just like Trocador, OrangeFren goes to great lengths to hide its corporate information, making it so their guarantee (or any claims they make publicly) cannot be scrutinized in court. Nor can any of their past or future actions be held accountable, in the legal sense. Don't believe me? Go ask them directly and report back here with your findings.
- When this issue occurred, I approached OrangeFren to ask for their help and advice, since FixedFloat is one of their prominent partners, and they engage in both online marketing and in-person outreach together in several parts of the world. OrangeFren responded to me promptly and got all my information. They then checked with FixedFloat, and got back to me to the effect of: what were you thinking sending dirty Bitcoin to FixedFloat? Then they suggested that I seek employment with North Korea.

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In all cases I would stay away from FixedFloat exchange.

Thank you for this advice...it's a shame I didn't receive it several months ago. In any case, needless to say, I will never be dealing with Trocador, FixedFloat, or OrangeFren based on this experience.