It's sad that this wallet is going through such a brutal time. I'm very saddened to see the number of victims so high.
The number of their victims so high and it's increasing everyday because they look legit and there are other companies still dealing with them and enabling and facilitating their fraudulent activity.
Namecheap, Domain Registrar
Cloudflare, DNS Service
Freshworks, Customer Support System Provider
Simplex, Payment Provider
I reported Freewallet to all companies above, some responded and some distancing themselves from Freewallet’s actions.
Has your issue been resolved? Freewallet is continuing their scamming activities with you and harassing you in various ways but not resolving the original complaint? Freewallet is a famous scammer who has scammed a lot of crypto users under the name of wallet. They will harass you so that you forget about your money and these scammers can take ownership of your funds. So I would tell you not to give up, promote them on different platforms so that more crypto users will be wary of these fake wallet traps.