Quote from: khaled0111 on Today at 08:49:02 PM

Quote from: SunFire Casino on Today at 10:19:16 AM

Hello! I want to answer this to clarify:

Withdrawals are manually handled untill the end of the summer, you requested this in the middle of the night which is the worst possible chase

Thank you for the clarification and for clearing this up.
I understand that you are a new casino and ou still have a lot of work ahead and a lot of improvements to make, but delays, especially in processing withdrawals, can be really frustrating, as you obviously have noticed.
So, implementing an automated payment system should be a top priority to improve the user experience and to gain your customers’ trust.
In the meantime, I believe it would be appropriate to add a notice on the withdrawal page informing users that withdrawals are processed manually, just to avoid confusion.

If the payment is not automatic, such a problem can arise. When someone has money in their balance, they own it, so if they cannot withdraw that balance immediately, they will definitely be afraid of that issue. There are many casino sites in the market and new sites are coming up all the time, and they give instant withdrawal to the customers. So why would gamblers risk their money and gamble on this platform? Where there is a lot of risk in games, someone can lose their money by playing gambling games at any time, and on the other hand, if there is such a problem with withdrawal, then gambling will gradually turn away from here. Therefore, it is important to automate this issue because it is not possible for a person to provide instant service 24 hours a day.