Umm... I'll focus on the matter and skip through the other side-discussion.
So, first thing first, I apologize for the long delay, I was off of the forum since... umm... I think my last post on this thread was the last post I made before I got completely swamped and barely touched my forum device and was only monitoring cases that happens in my absence throught TG bot [which was not many].
Second, I've got their explanation not long after the inquiry, I was just unfortunately can't get into my forum device to make a post about it because I literally leave at sunrise and got home about... four? five hours? At one or two in the morning? Hmm... just enough hours to get the much-needed-must-necessary-essentially-important sleep before I have to re-attend that personal matters. So... yeah, barely touch my forum device.
OP, 94366091-Pdzyygjgaxcc, I was told that the reason of your situation was because during those chances to upload KYC, there were some concerns that the documents you submitted did not belong to you. Can you please explain how this happened to the extent of your knowledge and whose ID [DL and Passport] that you use?
Hello HolyDarkness,
I didn’t get a prompt of a response from bitcointalk hence I missed your response, sorry about that.
When the KYC error popped up during withdrawal, I wrote to live support that I did not have a passport and I tried to upload my drivers license which is a valid ID in my country but wasn’t supported by the site. I stopped and then wrote to support again, then I was asked to write to
recovery@bcgame.com. Recovery team said in place of not having passport, I needed to fill nine different info with screenshot of deposit attached, which I submitted all in order of request promptly but heard nothing until two days later when another KYc response email popped up. Feeling helpless, I had used my nephew passport, and that was when submission limit reached came on with two or three tries left.
Please note that I had told love support twice that I did not have a passport handy but I had a drivers license which they said was not supported and to reclaim balance on account and claim ownership, I needed to provide information from deposit, device used, screenshot of deposit payments which I submitted promptly.
Also, I got a email response from
recovery@bacgame.com yesterday saying I would get only the principal amount of my deposit and the wavered amount winning would be withheld and for me to confirm so that they can process withdrawal refund to me of principal amount, I have since then responded that I understood and have heard nothing in the last 24 hours.
Here’s the email and my response for your perusal.
https://talkimg.com/images/2025/08/19/UZdgMD.png
