Quote from: Shishir99 on August 19, 2025, 06:11:34 PM

Quote from: Nexchange.co.uk on August 19, 2025, 03:18:54 PM

Just to clarify again here, the message posted in the other thread was referring to the more recent reply, not the original 2023 case (which was already resolved successfully).

There is no way to know who you are writing to if you just reply in a thread without quoting anyone. The quote feature is on the forum, so you can use it, and people know who you are talking to. Let's say you want to reply to my post, just click on quote and write your post, and click onthe post button. It's that easy. That thread was solved a long time ago. If you want to reply to someone in that thread, you must quote them and then write a reply. Generally, it looks like you are replying to the original thread creators.

Thank you for this, will make sure to use it in the future so that there is no confusion.

Quote from: Coyster on Today at 07:16:02 AM

Quote from: Nexchange.co.uk on August 19, 2025, 03:18:54 PM

Just to clarify again here, the message posted in the other thread was referring to the more recent reply, not the original 2023 case (which was already resolved successfully).

Nice excuse, i give it to you for at least coming back with some kind of explanation.

Quote from: Nexchange.co.uk on August 19, 2025, 03:18:54 PM

Sometimes AML processes require more time, as the complexity of individual cases can vary. Same applies for the resolution time of cases.

Your guys are selective scammers, i doubt it is about AML processes requiring more time, but rather you guys dragging it for months, hoping the customer gives up on their money. I am still surprised that Exodus routes swaps through this scam exchange, or are they in this together.

Quote from: Nexchange.co.uk on August 19, 2025, 03:18:54 PM

but let’s be clear: we will not discuss any individual case on public forums, nor will we share sensitive information here. Those conversations are handled directly through our support channels.

Nobody is requesting you post sensitive information here. The least you can do is post a genuine update that was not pre-written and addresses individual complaints.

To be clear, we would also like to see every case resolved more quickly. However, in certain situations that is not possible.

In some situations, cases may require additional time due to external reviews. For example, when transactions involve jurisdictions under international scrutiny or when law enforcement agencies request extended checks, we are legally obliged to wait for their clearance before proceeding.