-snip-
Yeah, I have seen them, and faced them too. Even I have received
negative feedback from an abuser as I had taken the side of a casino by following the evidence

. Anyway, Winna is a new casino. But scam accusations are popping up against them everyday now. Which looks bad. I hope their representative will give quick response always to the accusation in order to maintain a good reputation.
Of course - casino representatives must be responsive to any issues their customers may have. They don't need to be available 24/7, but they are expected to be present when a problem arises. The solution is simple, if they choose to do so - one way is to activate a Telegram notification bot when someone mentions their username. Regarding some false accusations - casino representatives may need to clarify them to maintain their reputation. It's not wise to let accusations linger unaddressed - representatives can easily refute false accusations from users seeking to damage their brand's reputation.
For sure, the reps will answer those scam accusations against them. Perhaps they are gathering that much needed proof as well that they can show or tell everyone that indeed this user is falsely accusing them and we might see what the accuser is trying to do, tainted the reputation of a incoming casinos. The question is why this newbies doing it? Who are the people behind? Are they getting paid by other party to smear campaign a new casino? In any case this is just my speculation seeing a lot of accusations on new casino here in our community.