Just to clarify again here, the message posted in the other thread was referring to the more recent reply, not the original 2023 case (which was already resolved successfully).
Nice excuse, i give it to you for at least coming back with some kind of explanation.
Sometimes AML processes require more time, as the complexity of individual cases can vary. Same applies for the resolution time of cases.
Your guys are selective scammers, i doubt it is about AML processes requiring more time, but rather you guys dragging it for months, hoping the customer gives up on their money. I am still surprised that Exodus routes swaps through this scam exchange, or are they in this together.
but let’s be clear: we will not discuss any individual case on public forums, nor will we share sensitive information here. Those conversations are handled directly through our support channels.
Nobody is requesting you post sensitive information here. The least you can do is post a genuine update that was not pre-written and addresses individual complaints.