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Quote from: ptaylor78 on Today at 04:00:37 PM

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Quote from: ptaylor78 on Today at 03:36:48 PM

I’m new here and have been having serious difficulties with BC.Game. The poor business practices and outright dishonesty I’ve experienced over the past two months are shocking. I’ve played at many online casinos including BetOnline, Bovada, Stake, Shuffle, and Razed, and what I’ve encountered at BC.Game is unprecedented. When players are warned about the dangers of offshore online gambling, BC.Game should be the example shown.

Also, just to clarify, are the members with BC.Game logos in their profiles actually paid supporters of the casino or what?

I am not a participant of their signature campaign and I am not defending BC.Game here. Can I ask you a question?

What are your problems with BC.Game?
Coud you share your issues with us here?

Without details, you can not accuse their business as bad and your accusation is invalid until you provide enough details to prove that they did something wrong with you, your account, your wins, your fund.

I think it’s best if I provide an executive summary with a few key examples of how BC.Game has shown shocking levels of dishonesty. I can share the link to my Casino Guru complaint, though at this point it contains so much evidence from me (and none from BC.Game) that it may feel overwhelming:
https://casino.guru/bc-game-casino-player-s-funds-are-lost-due-to-failed

On June 19, 2025, I set a $60 daily loss limit at BC.Game with a balance of $1,560. The site confirmed limits would take effect immediately. The tool failed, and I lost over $1,500.

My Casino Guru complaint includes extensive evidence, including support chat records and screenshots from the day of the incident, proving the limit was activated on June 19.

BC.Game has engaged in dishonesty unlike anything I have ever seen in business, falsely claiming the limit was set on June 26 and ignoring clear evidence. For two months, they have refused to cooperate in good faith with the Casino Guru complaint.

On August 15, support agent Turus admitted the loss limit tool is defective and that developers had already received an optimization request. Even with this admission, BC.Game continues to deny responsibility and spread false narratives.

This conduct reflects BC.Game’s history of misconduct, including being declared bankrupt in Curaçao in 2024 after failing to pay millions in winnings and losing its UK gambling license.

Their tactics include:
• Ignoring complaints for months
• Flagging truthful Trustpilot reviews as defamatory
• Closing tickets unilaterally while withholding evidence

I am preparing to issue a press release to major industry outlets (iGB, Gambling Insider, Casino.org, EGR Global, Gambling News, iGaming Expert).

I will also be notifying BC.Game’s sponsorship partners and brand ambassadors (O’Higgins FC, Jason Derulo, Colby Covington, Miami Pickleball Club) of their irresponsible and dishonest conduct.

For further context, here is a link to a complaint from a player in Brazil who experienced the same failures:
https://casino.guru/bc-game-casino-player-s-loss-due-to-system-failure

Thanks for sharing. I took the time and basically read through most of the conversation at casinoguru. BC first taking ages to replay and then send a 3 line reply with basically a proven lie is just ridiculous and shows how untrustworthy this site really is. That's why I have them in my distrust list for a quite a long time already. Absolutely ridiculous how they are treating their players and it shows the real issues with the site. They are obviously desperate for every penny they can get, but history has proven that already (declared bankruptsy and loss of license in Curacao 10 months ago).

The behavior of BC.Game is so flagrant compared to other offshore casinos I’ve used that I honestly don’t understand how they still have such a large following. To put my dispute in elementary terms: I complained to BC.Game that 2+2 = 4 and showed them exactly why. They decided on their own that 2+2 = 5, provided no proof, and declared the case closed. It’s unreal.

Yesterday, I sent BC.Game a final demand for the $1500, letting them know I planned to send a press release to popular gaming industry sites and publications and to notify their sponsors and brand ambassadors. I copied the Casino Guru Team and SBGOK on the message, and BC.Game replied in 10 minutes to me only (dropping all the recipients I copied) with the following message:

Hello there,

Thank you for contacting BC.GAME Support.

After careful review, we found that the information you submitted is incomplete. As a result, your request cannot be processed and has been closed.

For security reasons, we are only able to review complete and valid submissions. We appreciate your understanding.

Best regards,
The BC.GAME Team_Stella