We recognize that in the past we have not been active in public forums but that is changing, and we are committed to being more responsive moving forward.
If you are going to be more active without providing useful updates to these numerous cases of scam involving your exchange and Exodus wallet, then you might as well stay inactive. You keep spouting the same "we cannot go into specifics" like we don't understand that, nobody is asking that you post anything sensitive, but actual updates.
I doubt you know anything about these cases, you are just here to try and give the victims false hope. If you did know anything about where the so-called investigations are at, you would give updates on them, of course without going into anything sensitive.
Yes, we are going to be more active here, and once again we strongly advise anyone with an issue to contact us directly at
support@n.exchangeSpeaking more broadly and not about any particular case, one of the real challenges in our industry is that not every customer is acting in good faith. In some situations, funds can be linked to sanctioned entities, illicit activity, or attempts to conceal true ownership. When that happens, AML procedures can be lengthy and complex, sometimes involving law enforcement, and we are obligated to follow those processes even if it affects how we are perceived.
We recognize that this may cause frustration, and we accept that stronger compliance sometimes comes at the cost of reputation. But our priority will always remain adhering to the rules and regulations that govern financial transactions.