I'd prefer a Support system that doesn't need Telegram. Clicking the link in Tor browser doesn't work.
For privacy: using Protonmail would be convenient. Bitcointalk PM would work too, but those aren't encrypted (and Cloudflare can read them).
For users who prefer not to use Telegram, there is a built-in Contact Form available on the homepage.
In September, we plan to launch a Discord server. Additionally, we will consider creating a separate Bitcointalk Support account with email notifications enabled so we can track incoming messages more efficiently.
Deposit TX:
f0c2a706bb17ae8bac54f292a74ac5ca1ef28f85a67430501f07de6625a9843d
We've identified the cause of the stuck
Release Ready transaction. It was due to a
Dust Transaction issue.
Even though there will be
no Service Fee on mainnet for the first 6 months, during the Beta Test, we added a
Service Fee % to each transaction (
applied only to testnet tokens) for testing purposes.
In this case, because the exchange amount was very small, the
Service Fee amount ended up being
too tiny to be processed on the Bitcoin network. As a result, the transaction got stuck.
Can you still recover those (testnet) funds? The amount is small, but if it would get stuck forever, that would be bad. It's also a good test to see if "buffer wallets" can be accessed.
We will do our best to retrieve the funds from the stuck exchange. We will update you next week with the results.