I'd prefer a Support system that doesn't need Telegram. Clicking the link in Tor browser doesn't work.
For privacy: using Protonmail would be convenient. Bitcointalk PM would work too, but those aren't encrypted (and Cloudflare can read them).
For users who prefer not to use Telegram, there is a built-in Contact Form available on the homepage.
In September, we plan to launch a Discord server. Additionally, we will consider creating a separate Bitcointalk Support account with email notifications enabled so we can track incoming messages more efficiently.
Can you still recover those (testnet) funds? The amount is small, but if it would get stuck forever, that would be bad. It's also a good test to see if "buffer wallets" can be accessed.
We will do our best to retrieve the funds
using Collector Module from the stuck exchange. We will update you next week with the results.