Quote from: StarBets on August 05, 2022, 05:14:12 PM

Quote from: efialtis on August 05, 2022, 09:36:58 AM

Regarding Support: Not everyone is using telegram and forcing people to join a telegram in order to get Support is not great. Also, the support email you mentioned is nowhere to be found on the website. Hopefully, you will be working on these aspects soon.

Sure! I cannot tell you if we will add live Chat anytime soon. But, We will add F.A.Q. and Support Email on our website.

Quote from: efialtis on August 05, 2022, 09:36:58 AM

More importantly: Yet another withdrawal not having been processed for 2+ hours. Went to telegram, reached out to someone who said it will happen shortly, needs to be processed manually for security reasons (good old story). An hour later, still nothing with the end of the story being the person stating they are not being Support, just trying to help as "community manager". This means that not only are people forced to join telegram in order to speak to someone, they will not even get to talk with someone who can actually provide Support? (By the way, the issue is not about the withdrawal in general, I don't even care if a casino takes half a day or a day for a withdrawal as long as this is communicated) - what I care about is the Support, which seems to be inexistent.

As far as I know, Your withdrawal was released.
About Support, I understand that Telegram Support is not enough. But, We are trying our Best. We have a Telegram Group for Users and we answer every question within 10 (+/-) minutes. We have thirteen Dedicated Admin For Customer Support and Nine Different groups for Dedicated Regions. Each Group has an Official Admin. We Cover Our English Group For 24/7 and Regional groups 8-10 Hours a day.

Quote from: StarBets on June 28, 2022, 06:24:29 AM

Here is the list of Starbets.io Regional Official Telegram Groups:

English
Russian
Indonesian
Italy
Turkish
Portuguese
Spanish
Polish
German

F.Y.I., All Admins cannot be online at a time. You have knocked an Admin while he was out of his shift. You may find online admin on our official Group. Please ask a question on our Group instead of PM an Admins Directly.

What I found weird is, You have mentioned the Wrong Telegram Group.

Quote from: https://www.btcgosu.com/review/starbets/

the best course of action is to hang out in this casino’s Telegram group – STARBET_918kiss.

This is not our Telegram Group. You can find Our Telegram group on Our website Footer. Our Official Telegram Group is https://t.me/starbets_io

@starbets Can you advise if and when my withdrawal will be released?

Waiting 3 months for my withdrawal to be approved now. Support is unresponsive or doesn't help . Would be a good time to reassure players & affiliates that Starbets is a legitimate site that pays withdrawals & responds & that recent issues were temporary.

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