Quote from: kirawei on May 06, 2014, 12:56:23 PM

Hi,
My local bank rejected the withdrawal payment from Bitstamp and the money has been returned to Bitstamp!!! I tried to contact bitstamp's support. See following

Dear xxx,

Please note that we are unfortunately unable to provide support service outside Bitstamp Limited framework.

We kindly suggest you to contact the forums for additional assistance.

Best regards,
Toma Rozman

Anyone has any idea what I should do to get my money back? Obiviously they are holding my money now. But they did not either contact me or credit the money back to my Bitstamp account. Really worried now.

Apologies for not better assisting you in your case. Typically when a withdrawal cannot be delivered to the intended recipient and the transfer returns back to our bank account we are notified about cases like this by our bank, which also helps us determine the original details of the transfer. Once we are notified we return the funds less banking costs back to your Bitstamp account as soon as possible.

Usually it can take up to as many additional days as it takes for the transfer to be deliver for the transfer to return to our bank account and sometimes a few additional business days before our bank notifies us so I kindly ask you to be patient. But definitely please message us if the transfer should not get returned to your Bitstamp account in 10 business days and we will investigate further.