Quote from: khaled0111 on August 23, 2025, 11:58:49 PM

Quote from: Perfectbaby on August 23, 2025, 09:33:03 PM

Can't they make an adjustment to this rules as I know more people wouldn't find this part interesting to continue using site, as this could be the reason for Dr. Osh account closure, but however even though he deletes his account the details still remains within the system so he it's not entirely gotten rid off from the their system.

I’m not sure if customer support will grant his request and make an exception for him, to be honest. They are bound by regulations to keep the collected data in case it is needed by the relevant authorities.
I hope they will, but it would be interesting if they do, as it means that they don’t mind breaching their own policies which may result in legal consequences.
The good thing is that after account closure, those data will remain confidential and they will not share it with third-party entities, except when requested by the relevant authorities.

The only reason why such authority would need his details is when an anti-money laundry (AML) detected and like I know I don't think if the said user would be using his account for illegality or for activities.
People cares about their privacy and whenever they see that their privacy isn't secured they wouldn't mind moving out to some where they think that are more secure for them to operate and gamble. Of course, this isn't in the hand of support team rather are being guided by sets of rules or regulations on the casino but it would be fine there should be a sets of adjustments where it would also favor more gamblers.