Since January 15 , there has been no progress on this issue, and now it’s already August. this is absolutely crazy.
Betpanda accuses you break their Anti-Fraud Policy
5. ANTI-FRAUD POLICY
In the interests of fair play, it is not permitted to utilise or deploy any novel or recognised betting techniques while using our services which are designed to circumvent the standard house edge in our casino games nor the sportsbook. Should we detect that You have engaged in any activity of this nature, we may immediately suspend, terminate or restrict access to Your Account and/or retain any funds on the account.
For clarity, we have highlighted the crucial points of the rules. As it was pointed out in the other thread, the user was already limited by BetBy on another casino that they provide sportsbook for. Therefore they were aware of the techniques the user was using, and while not outright fraudulent, they are still against the rules as per the clause above.
They use Betby as their sportsbook provider, so they’re likely accusing you of engaging in value betting or arbitrage betting practices. However, unlike some casinos, they don’t provide specific details on the exact betting behavior they believe violates their terms.
This is also the reason why you haven’t been able to make any progress.