Ehh, sorry if I have to reinquire, but just to be exactly sure we're on the same page, and correct me anywhere I am wrong, the situation goes: you asked for withdrawal, got asked to submit KYC, completed them, you made two withdrawals after the KYC being verified: first one amounted 1,300 USD [of which form the amount and the title of this thread, is the root of this case], and it went through today, second one amounted 900 USD, and it's still in process?

Am I correct so far?

If I am, then it's actually good. The main issue that become the root of this problem has resolved itself by you getting the fund released, I am somewhat sure the second one will follow through, as what happened here is just like what we all guessed: the provider is investigating the fairness of your winnings. If your winnings is fair, just like the first withdrawal, the second one will go through too.

I'll advise to wait for few more days. Little Mouse here has nudged Tim from Shuffle to take a look into the case, but it's safe to assume all we can do is sit and wait for the provider to finish their investigation. I'll nudge Tim myself if you're yet to get the fund come Monday [three working days] to see what's the reason for the delay.

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LM, not trying to step on your toe here, but I can take over and take this to my plate if you want, and I'll see it to its end and nudge Shuffle. So that you don't have to trouble yourself with this situation and focus on matters. If that's ok?