Is it not concerning
What I find concerning is the amount if time it takes to get replies. You posted this accusation August 21st and holydarkness starting getting in contact on the same day. We are now a week into this accusation and really not much further than we were a week ago. Someone asks a question, then we gotta wait for someone to get online and answer, and then again another question comes, and more wait time. It's comical honestly in this day and age. Almost like messenger services and telephones and faster communication of any sort never got invented. This case will be solved by December 2027 at this rate.
Obviously I know we will have answers faster possibly, but it does irritate me the amount of time it takes. @holydarkness no offense to you as you're doing a service to the community by using your time free of charge to help out, BC doesn't ever seem to be in a rush. I also realize that if you push too hard for answers, they may cease contact at all.
Need to find a faster way to communicate. Get the 2 parties online in the same message service and get to the bottom of things in a day vs 2 weeks.
You make some really good points. The bottom line is that BC.Game is not an honest and trustworthy business and we are just hoping that @holydarkness can use his contacts and influence to achieve a positive result in this instance.
June 19, 2025 BC.Game Support Agent Eone via chat - "I see that there was an escalation regarding your gambling limit that you have set."
July 30, 2025BC.Game Casino Representative via Casino Guru complaint - "According to the user's account history, the user set up 2FA on June 19th, but the loss limits were set on June 26th. The user didn't have the balance they claimed on the day the loss limit was set. We have sent the proofs regarding this to Kubo as well."
The audacity to claim no loss limits were set on June 19 when three of your own agents confirmed them that same day is blatant.
In 2025, with all the technology at their disposal, the fact that it has taken more than 70 days with a Casino Guru complaint and now over a week after @holydarkness escalated directly to BC.Game higher ups speaks for itself. All I can hope is that the proper result will finally be reached in this case.
I encourage players to review the evidence posted on the CG complaint: https://casino.guru/complaints/bc-game-casino-player-s-funds-are-lost-due-to-failed. I am tempted to buy a Cooper Membership here just to post the screenshots of chat transcripts and other June 19 evidence that make BC.Game’s claims about June 26 seem embarrassingly absurd. Having such an experience in 2025 has made me wonder if this is real life... However, that is the world of online casinos that are based in offshore locations and managed and regulated by obscure entities that don't necessarily play by the same rules many of us are accustomed to.