I read the conversation and looked at the images at CG. Because BC.game lied about when they set the limit, it really doesn't matter what they say. It can't be believed.
CG quote
Dear BC.Game Casino,
Thank you for your response.
However, I find it quite concerning that the player submitted his complaint on our platform as early as June 20, clearly indicating issues with the loss limit, and also provided multiple screenshots confirming that the limit had already been set at that time. Given that these screenshots were submitted directly within the complaint form, it seems highly unlikely they were taken after the fact.
Could you please clarify how it is possible that your internal records show the limit was only set on June 26? Any additional context or technical explanation would be appreciated.
Thank you for your cooperation.