Quote from: Rating Place on Today at 07:55:29 PM

I read the conversation and looked at the images at CG. Because BC.game lied about when they set the limit, it really doesn't matter what they say at this point. It can't be believed.

New CG quote

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Dear ptaylor78,

Please accept my sincere apologies for the recent lack of response on my end. I would like to provide you with an update regarding your case.

I have received additional evidence from the casino, specifically system records indicating that your limits were not set correctly on the date you mentioned. However, this conflicts with the fact that you submitted your complaint on the same or the following day (depending on the timezone) when the issue occurred. It also contradicts the evidence you provided, including screenshots and your correspondence with the casino’s customer support.

Because of these contradictions, the matter is more complex than it initially appeared and requires further assessment. I have already raised these discrepancies with the casino representative and asked for clarification, particularly regarding how a customer support agent could confirm that your loss limit was set when it was not recorded in the system.

Unfortunately, the casino’s response pace remains slow, and while I am actively pressing for answers, I cannot directly influence their speed. Please rest assured that I will continue to pursue this until we receive a clear and satisfactory explanation.

You can see the subtle shift in BC.Game’s position as they try to make their dishonesty easier to defend. Over 70 days their stance has gone from “no loss limits were set on June 19, only on June 26” to “system records indicate your limits were not set correctly on June 19.”

Also note that a player from Brazil submitted a complaint on July 21 with the same loss limit issue. BC.Game has ignored that case as well, despite multiple requests from the same CG mediator handling mine. Here is the link: https://casino.guru/complaints/bc-game-casino-player-s-loss-due-to-system-failure

@holydarkness has a track record of achieving results with BC.Game, which is why I was optimistic when the case was handed to him on August 21. Yet one week later the only feedback from BC.Game is “we need more time to review” or “we need more time for second considerations.” This has dragged on for more than 70 days. I even used BC.Game’s new “CEO Letterbox,” advertised as a direct channel to leadership, and received no response there either.

@JollyGood is absolutely right. The fact that the BC.Game representative has seen this thread and stayed silent speaks volumes.

Despite three requests from Casino Guru, BC.Game has not replied to the complaint in 29 days. The timer on the most recent request expires in less than six hours. Will BC.Game finally respond and take accountability, or at least post a reply that is honest and consistent with the evidence already made public?