Could you please specify the exact date you sent out the email to the team?
When you say a couple of weeks, It's now over two weeks, right?
If it has taken too long without the response, I suggest you write to them again or remind them. Unlocking accounts shouldn't be taking so long as it used to be.
I sent the first email on August 9th and second email on August 24th, Maybe I'll wait till next weekend to send another, if there's no response.
Edit: I've just received a response.