This matter will now stall into a fourth calendar month as we reach September on Monday. BC.Game has already made a provably false statement about when my loss limits were set, yet continues to drag things out with no accountability. I am at a loss as to what anyone expects them to come back with after more so-called investigations and “second reconsiderations.”

And let’s not lose sight of the amount. This is only $1,500. A company generating millions in revenue every year has chosen to lie, stall, and ignore mediators rather than resolve a dispute over a sum that is nothing to them. I have given them every off-ramp: resolution by email, through Casino Guru, and again via @holydarkness, without requiring them to admit fault. They could have closed this long ago. Instead, they have shown us who they are.

Players should be warned. This is not just one account dispute. BC.Game is lying about something as important as responsible gaming tools. These are tools they promote on their website and are obligated to uphold under their supposed “licensing.” The fact that they would misrepresent or deny the operation of those tools shows how little regard they have for player protection. It is disappointing how this is playing out, but not surprising given their pattern.

My Casino Guru complaint can be found here: https://casino.guru/complaints/bc-game-casino-player-s-funds-are-lost-due-to-failed. Another player from Brazil with the same issue has also been ignored: https://casino.guru/complaints/bc-game-casino-player-s-loss-due-to-system-failure. Both remain unanswered while BC.Game responds to other Casino Guru complaints to keep their “Safety Index” at a misleading B+ (Good).

Meanwhile, outside of curated indexes, the reality is very different. On Trustpilot, BC.Game is rated “Bad” (1.5/5.0) with 61% of reviewers giving them 1 star, the lowest possible rating.
The strategy is clear. Stall until the customer gives up. I will not. I paused my next steps to allow @holydarkness time to contact his sources, but after another week of empty promises from BC.Game and a 30th straight day of ignoring the Casino Guru mediator’s third request, the picture is obvious.
The strategy is clear. Stall until the customer gives up. I will not. I paused my next steps to allow @holydarkness time to contact his sources, but after another week of empty promises from BC.Game and a 30th straight day of ignoring the Casino Guru mediator’s third request, the picture is obvious. I recognize that @holydarkness has to remain unquestionably neutral to maintain his contacts with BC.Game, but neutrality must have limits when a company repeatedly shows bad faith.

Other players need to see BC.Game for what it is. If they can lie about responsible gaming and drag their feet over $1,500, they can lie about anything. Proceed with extreme caution.

This matter haswill now stalledstall into a fourth calendar month as we reach September on Monday. BC.Game has already made a provably false statement about when my loss limits were set, yet continues to drag things out with no accountability. I am at a loss as to what anyone expects them to come back with after more so-called investigations and “second reconsiderations.”

And let’s not lose sight of the amount. This is only $1,500. A company generating millions in revenue every year has chosen to lie, stall, and ignore mediators rather than resolve a dispute over a sum that is nothing to them. I have given them every off-ramp: resolution by email, through Casino Guru, and again via @holydarkness, without requiring them to admit fault. They could have closed this long ago. Instead, they have shown us who they are.

Players should be warned. This is not just one account dispute. BC.Game is lying about something as important as responsible gaming tools. These are tools they promote on their website and are obligated to uphold under their supposed “licensing.” The fact that they would misrepresent or deny the operation of those tools shows how little regard they have for player protection. It is disappointing how this is playing out, but not surprising given their pattern.
My Casino Guru complaint can be found here: BC.Game Casino player’s funds are lost due to failed loss limit. Another player from Brazil with the same issue has also been ignored: BC.Game Casino player’s loss due to system failure. Both remain unanswered while BC.Game responds to other Casino Guru complaints to keep their “Safety Index” at a misleading B+ (Good).
My Casino Guru complaint can be found here: https://casino.guru/complaints/bc-game-casino-player-s-funds-are-lost-due-to-failed. Another player from Brazil with the same issue has also been ignored: https://casino.guru/complaints/bc-game-casino-player-s-loss-due-to-system-failure. Both remain unanswered while BC.Game responds to other Casino Guru complaints to keep their “Safety Index” at a misleading B+ (Good).

Meanwhile, outside of curated indexes, the reality is very different. On Trustpilot, BC.Game is rated “Bad” (1.5/5.0) with 61% of reviewers giving them 1 star, the lowest possible rating.
The strategy is clear. Stall until the customer gives up. I will not. I paused my next steps to allow @holydarkness time to contact his sources, but after another week of empty promises from BC.Game and a 30th straight day of ignoring the Casino Guru mediator’s third request, the picture is obvious.

Other players need to see BC.Game for what it is. If they can lie about responsible gaming and drag their feet over $1,500, they can lie about anything. Proceed with extreme caution.

This matter has now stalled into a fourth month as we reach September on Monday. BC.Game has already made a provably false statement about when my loss limits were set, yet continues to drag things out with no accountability. I am at a loss as to what anyone expects them to come back with after more so-called investigations and “second reconsiderations.”

And let’s not lose sight of the amount. This is only $1,500. A company generating millions in revenue every year has chosen to lie, stall, and ignore mediators rather than resolve a dispute over a sum that is nothing to them. I have given them every off-ramp: resolution by email, through Casino Guru, and again via @holydarkness, without requiring them to admit fault. They could have closed this long ago. Instead, they have shown us who they are.

Players should be warned. This is not just one account dispute. BC.Game is lying about something as important as responsible gaming tools. These are tools they promote on their website and are obligated to uphold under their supposed “licensing.” The fact that they would misrepresent or deny the operation of those tools shows how little regard they have for player protection. It is disappointing how this is playing out, but not surprising given their pattern.
My Casino Guru complaint can be found here: BC.Game Casino player’s funds are lost due to failed loss limit. Another player from Brazil with the same issue has also been ignored: BC.Game Casino player’s loss due to system failure. Both remain unanswered while BC.Game responds to other Casino Guru complaints to keep their “Safety Index” at a misleading B+ (Good).

Meanwhile, outside of curated indexes, the reality is very different. On Trustpilot, BC.Game is rated “Bad” (1.5/5.0) with 61% of reviewers giving them 1 star, the lowest possible rating.
The strategy is clear. Stall until the customer gives up. I will not. I paused my next steps to allow @holydarkness time to contact his sources, but after another week of empty promises from BC.Game and a 30th straight day of ignoring the Casino Guru mediator’s third request, the picture is obvious.

Other players need to see BC.Game for what it is. If they can lie about responsible gaming and drag their feet over $1,500, they can lie about anything. Proceed with extreme caution.