**As @holydarkness is a member with strong trust on this forum, I am willing to privately provide him with the login details to my BC.Game account so he can see for himself that the evidence of my June 19 loss limits still resides there. This removes any question about the authenticity of my screenshots, as he can view the proof directly and in real time. There is little risk to me in doing this, as I never plan to deposit money with BC.Game again. At that point, BC.Game can explain why it has been independently and conclusively confirmed that loss limits were activated on June 19, not June 26 as they shamelessly contend.**

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After 72 days with the BC.Game complaint, Casino Guru has closed the case as “unresolved” because BC.Game refuses to cooperate or provide the replies and evidence needed for resolution. I have sent messages to Kubo and to leadership on CG’s Complaints Team, urging them to keep the complaint open while I also pursue avenues through Bitcointalk. Closing the complaint gives BC.Game exactly what they wanted all along: the complaint gets archived and they take only a minor hit to their CG Safety Index.

Case summary from CG Mediator Kubo:
The player from Mexico filed a complaint against BC.Game Casino for a failure of their Responsible Gambling tools, specifically the daily loss limit, which did not activate as intended, resulting in significant losses of $1,661 USDC. Despite proactively enabling the limit and notifying support, he was allowed to place unrestricted bets, leading him to request a refund of 1,500 USDC for losses exceeding the set limit.

The Complaints Team acknowledged the complexity of the issue due to conflicting evidence from the casino regarding the activation date of the loss limits. However, after extensive communication and despite the player's substantial documentation, the casino's responses became infrequent, and the matter could not progress without their cooperation. Consequently, the complaint was closed as unresolved, with the potential for reopening if the casino decided to engage further.

CG's Message to Me:
Dear ptaylor78,

Unfortunately, we’ve reached a point where keeping your complaint open is no longer productive. Based on our previous experience with handling complaints involving BC.Game Casino, I had hoped we could make progress. However, despite receiving some additional details and evidence from the casino representative, they have not provided responses to my follow-up inquiries, which were essential for moving forward with our investigation.

As communication from the casino has ceased, I’m unable to offer you a suitable resolution without their cooperation.

For now, I must close this complaint as unresolved.

I completely understand this is not a satisfactory outcome. However, please note that unresolved complaints negatively impact the casino’s rating, which may encourage them to adopt a more cooperative approach in the future. Should the casino decide to respond, we will gladly reopen the complaint and you will be notified via email.

I’m truly sorry we could not provide a better resolution in this case.

Best Regards,
Kubo

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So where does that leave us? For 72 days BC.Game evaded Casino Guru through stalling and dishonesty. They provided no public evidence and simply insisted that loss limits were activated on June 26 rather than June 19, despite substantial evidence to the contrary. Efforts will continue to have the CG complaint reopened, but the matter is now with @holydarkness in hopes of reaching a resolution. @holydarkness has handled the case since August 21 and has contacted BC.Game, but so far no cooperation has been secured and only requests from BC.Game for additional time to review. I remain hopeful we can get answers and reach the truth of the matter.

One must ask, if $1500 is such a small amount for BC.Game to resolve, and they truly have evidence that no loss limits were set on June 19, why prolong this case for so long instead of simply providing that evidence, so the case can be definitively closed?

After 72 days with the BC.Game complaint, Casino Guru has closed the case as “unresolved” because BC.Game refuses to cooperate or provide the replies and evidence needed for resolution. I have sent messages to Kubo and to leadership on CG’s Complaints Team, urging them to keep the complaint open while I also pursue avenues through Bitcointalk. Closing the complaint gives BC.Game exactly what they wanted all along: the complaint gets archived and they take only a minor hit to their CG Safety Index.

Case summary from the CG Mediator Kubo:
The player from Mexico filed a complaint against BC.Game Casino for a failure of their Responsible Gambling tools, specifically the daily loss limit, which did not activate as intended, resulting in significant losses of $1,661 USDC. Despite proactively enabling the limit and notifying support, he was allowed to place unrestricted bets, leading him to request a refund of 1,500 USDC for losses exceeding the set limit.

The Complaints Team acknowledged the complexity of the issue due to conflicting evidence from the casino regarding the activation date of the loss limits. However, after extensive communication and despite the player's substantial documentation, the casino's responses became infrequent, and the matter could not progress without their cooperation. Consequently, the complaint was closed as unresolved, with the potential for reopening if the casino decided to engage further.

CG's Message to Me:
Dear ptaylor78,

Unfortunately, we’ve reached a point where keeping your complaint open is no longer productive. Based on our previous experience with handling complaints involving BC.Game Casino, I had hoped we could make progress. However, despite receiving some additional details and evidence from the casino representative, they have not provided responses to my follow-up inquiries, which were essential for moving forward with our investigation.

As communication from the casino has ceased, I’m unable to offer you a suitable resolution without their cooperation.

For now, I must close this complaint as unresolved.

I completely understand this is not a satisfactory outcome. However, please note that unresolved complaints negatively impact the casino’s rating, which may encourage them to adopt a more cooperative approach in the future. Should the casino decide to respond, we will gladly reopen the complaint and you will be notified via email.

I’m truly sorry we could not provide a better resolution in this case.

Best Regards,
Kubo

---

So where does that leave us? For 72 days BC.Game evaded Casino Guru through stalling and dishonesty. They provided no public evidence and simply insisted that loss limits were activated on June 26 rather than June 19, despite substantial evidence to the contrary. Efforts will continue to have the CG complaint reopened, but the matter is now with @holydarkness in hopes of reaching a resolution. @holydarkness has handled the case since August 21 and has contacted BC.Game, but so far no cooperation has been secured and only requests from BC.Game for additional time to review. I remain hopeful we can get answers and reach the truth of the matter.

After 72 days with the BC.Game complaint, Casino Guru has closed the case as “unresolved” because BC.Game refuses to cooperate or provide the replies and evidence needed for resolution. I have sent messages to Kubo and to leadership on CG’s Complaints Team, urging them to keep the complaint open while I also pursue avenues through Bitcointalk. Closing the complaint gives BC.Game exactly what they wanted all along: the complaint gets archived and they take only a minor hit to their CG Safety Index.

Case summary from the CG Mediator Kubo:
The player from Mexico filed a complaint against BC.Game Casino for a failure of their Responsible Gambling tools, specifically the daily loss limit, which did not activate as intended, resulting in significant losses of $1,661 USDC. Despite proactively enabling the limit and notifying support, he was allowed to place unrestricted bets, leading him to request a refund of 1,500 USDC for losses exceeding the set limit.

The Complaints Team acknowledged the complexity of the issue due to conflicting evidence from the casino regarding the activation date of the loss limits. However, after extensive communication and despite the player's substantial documentation, the casino's responses became infrequent, and the matter could not progress without their cooperation. Consequently, the complaint was closed as unresolved, with the potential for reopening if the casino decided to engage further.

CG's Message to Me:
Dear ptaylor78,

Unfortunately, we’ve reached a point where keeping your complaint open is no longer productive. Based on our previous experience with handling complaints involving BC.Game Casino, I had hoped we could make progress. However, despite receiving some additional details and evidence from the casino representative, they have not provided responses to my follow-up inquiries, which were essential for moving forward with our investigation.

As communication from the casino has ceased, I’m unable to offer you a suitable resolution without their cooperation.

For now, I must close this complaint as unresolved.

I completely understand this is not a satisfactory outcome. However, please note that unresolved complaints negatively impact the casino’s rating, which may encourage them to adopt a more cooperative approach in the future. Should the casino decide to respond, we will gladly reopen the complaint and you will be notified via email.

I’m truly sorry we could not provide a better resolution in this case.

Best Regards,
Kubo

---

So where does that leave us? For 72 days BC.Game evaded Casino Guru through stalling and dishonesty. They provided no public evidence and simply insisted that loss limits were activated on June 26 rather than June 19, despite substantial evidence to the contrary. Efforts will continue to have the CG complaint reopened, but the matter is now with @holydarkness in hopes of reaching a resolution. @holydarkness has handled the case since August 21 and has contacted BC.Game, but so far no cooperation has been secured and only requests from BC.Game for additional time to review. I remain hopeful we can get answers and reach the truth of the matter.