First, they required my passport because my amount exceeds 10 thousand dollars (this is not specified in their AML policy). And 7 days later they announced a new requirement. They said that KYC was requested because my funds are fraudulent.
Let's clarify something. Did you send them a picture of your passport? Did you send them any personal documents?
In most cases, a passport is sufficient for KYC, possibly a selfie of you holding it to confirm that the documents are genuine.
No, absolutely not. My main requirement is a refund without KYC.
Hi Denis
What is the current status of your case with them? Are they communicate or they just ignoring you? Since they got removed from bestchange monitor, i think they will loss all the traffic they had because they haven't any ads campaign online. If they are ready to lose the reputation brand for $11K then i wonder how they got listed in bestchange in first place.
Please Denis, keep updating here to let others know how bestchange interact with such shamefull situations.