Quote from: acroman08 on August 31, 2025, 09:39:59 PM

Quote from: OldBear on August 31, 2025, 09:03:21 PM

Update to my review: The funds were eventually paid out within 24 hours, but only after I filed complaints on 4 forums and had a long personal correspondence with support, who kept giving contradictory answers. On one site, https://bookmaker-ratings.ru/review/obzor-bukmekerskoj-kontory-1win/all-feedbacks/

A 1win representative claimed that the delay was due to required verification. Meanwhile, other support agents by official email told me that no verification was needed, everything was fine — and only then the money was finally sent.

Glad that you got your withdrawal. So it wasn't a scam after all. It is not uncommon for some withdrawal to be delayed, you might experience this again in the future.

As for the 1win representative who claimed that you need to pass KYC, I wouldn't be surprised if he didn't communicate with their team about your case.

So, the key here is to be patient and contact the team promptly with any issues you're experiencing. I think it's normal for delays to occur; perhaps there's a problem or other obstacle that's slowing down the withdrawal process, even though we certainly want to receive our funds quickly.

Regarding the different teams communicating information, this should be reviewed by the casino, as they should be able to provide a unified response. This is a suggestion they should quickly evaluate.