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Scraped on 01/09/2025, 03:46:34 UTC
One must ask, if $1500 is such a small amount for BC.Game to resolve, and they truly have evidence that no loss limits were set on June 19, why prolong this case for so long instead of simply providing that evidence, so the case can be definitively closed?
Failing to respond to CG is weird as it is a small amount. Your evidence seems solid although we haven't gotten a final response from holydarkness and the BC team. Maybe in the next couple days that will change.
Given their stalling and the stance they have maintained, what more is really expected from them now?
The problem is not authentication of my evidence. It still resides in my BC.Game account. Their position is that their internal “system records” contradict evidence available in my account on their own website.
Here are just a few pieces of evidence still visible in my account today:
June 19
1. Chat with support agent Johny, notifying him (before the loss limit failures) that I had placed loss limits on my account:
2. Chats with three support agents, MarkoU, Eone, and Dragana, all confirming I had loss limits in place on June 19:
August 15
1. Chat with support agent Turus, who admits loss limits do not work in real time, that BC.Game is aware of the issue, and that the development team is working on future improvements:
2. Chat with support agent Steven, who admits I had loss limits in place on June 19, then tries to walk it back by claiming the lockout message was self-exclusion. He says my self-exclusion lasted from May 19 to June 19, while also conceding I deposited 1000 USDC and played on June 19. Despite that impossibility, he insists I was still under self-exclusion on June 19, and that the notification I received was simply advising me I could resume playing on June 20:
Casino Guru closed the complaint after 72 days as unresolved, citing BC.Game’s lack of cooperation. Now the expectation is to wait for their investigation from various departments, even though they have maintained the same position all along. The evidence above (and more) remains accessible in my account.
If BC.Game fabricates internal records, will that be taken at face value over the evidence in my account? That remains to be seen.
Original archived Re: BC.Game: The Most Dishonest Business Ever - $1500 Scam & Cover Up!
Scraped on 01/09/2025, 03:41:05 UTC
One must ask, if $1500 is such a small amount for BC.Game to resolve, and they truly have evidence that no loss limits were set on June 19, why prolong this case for so long instead of simply providing that evidence, so the case can be definitively closed?
Failing to respond to CG is weird as it is a small amount. Your evidence seems solid although we haven't gotten a final response from holydarkness and the BC team. Maybe in the next couple days that will change.
Given their stalling and the stance they have maintained, what more is really expected from them now?
The problem is not authentication of my evidence. It still resides in my BC.Game account. Their position is that their internal “system records” contradict evidence available in my account on their own website.
Here are just a few pieces of evidence still visible in my account today:
June 19
1. Chat with support agent Johny, notifying him (before the loss limit failures) that I had placed loss limits on my account:
2. Chats with three support agents, MarkoU, Eone, and Dragana, all confirming I had loss limits in place on June 19:
August 15
1. Chat with support agent Turus, who admits loss limits do not work in real time, that BC.Game is aware of the issue, and that the development team is working on future improvements:
2. Chat with support agent Steven, who admits I had loss limits in place on June 19, then tries to walk it back by claiming the lockout message was self-exclusion. He says my self-exclusion lasted from May 19 to June 19, while also conceding I deposited 1000 USDC and played on June 19. Despite that impossibility, he insists I was still under self-exclusion on June 19, and that the notification I received was simply advising me I could resume playing on June 20:
Casino Guru closed the complaint after 72 days as unresolved, citing BC.Game’s lack of cooperation. Now the expectation is to wait for their investigation from various departments, even though they have maintained the same position all along. The evidence above (and more) remains accessible in my account.
If BC.Game fabricates internal records, will that be taken at face value over the evidence in my account? That remains to be seen. Their pattern so far has been to stall and evade, and nothing suggests they will change course now.