I hope that the situation that has happened in the video is very rare, but this situation also shows how unprotected gamblers are. When gambling online, its easy to scam gambler by freezing account when person tries to withdraw by asking to pass KYC and repeat that favor, by simply closing account after saying that ToS were violated and etc. Now look how easy it is to do similar offline, by saying no to cash out. How easy it is to confuse a gambler, spoil mood. Video author was smart to start recording, but there are people who will get back to gambling and losing, after being refused to cash out.
We live in the age of the internet, and I think that if people start sharing such cases on social media and other platforms, these companies will simply begin to lose customers, since there is already a wide range of alternatives available. In this way, justice can at least be partially restored. Maximum publicity is currently the only way to influence such organizations, as I doubt the police would deal with these kinds of cases.