Hello
holydarkness. Is there any update from your contact following the weekend on when we can expect to receive any feedback on this case?
I feel I have a strong case with solid evidence. I have properly laid it out here and it is on CG. It concerned me that you said after first reading my case, there were issues that bugged you but that you were reserving those thoughts until BC.Game provides their evidence. I already sent you a PM over the weekend to apologize if I suggested last week you were not neutral because of that statement. At this point, several of my messages and posts to you have gone unanswered. Please let me know whether you have abandoned my case so I can have clarity going forward. Thanks.
I have not.
I constantly inquiring your case to my contact and pressed them for a verdict more than other cases. And I don't hold grudge over what you said last week [FYI, everything here is automatically archived, so even when you delete a post, it can be easily accessed by anyone curious]. That's the reason I walked away from "the room" few days ago instead of engaging in conversation with you, and watch this case in silence [and your PM] from that point forward, as I don't want to trigger you back into that tantrum eposide with my lack of update.
I'll reach when they reach e with their verdict or findings.
Back on August 25, you mentioned BC.Game should have given you a verdict by August 24. Then on August 28, you noted they needed more time to check with all departments and do a second reconsideration. As of today, September 3, and with September 5 marking two weeks since you reached out to your contact, do you have any sense of whether BC.Game will cooperate or provide a legitimate response within the next 7 days?
Given their history of refusing to cooperate with responsible gambling tools complaints, I want to know if their latest reply is still just “please give us more time.” When was the last time they gave you any response at all on this matter?
Do you find it concerning that in the Brazilian player’s case for $572, they did not even bother to give an explanation or response in 42 days before Casino Guru closed the complaint as unresolved?
I appreciate you continuing to keep this case active.