My friend had a similar experience. He deposited $7,000 and won $2,000 on sports. They denied his withdrawals for over a month, and even after asking for his KYC which he fully completed, they kept giving him excuses and workarounds. After a month, they finally put the money back into his balance, but blocked all sports bets and withdrawals, leaving him only able to play in the casino. In the end, he gambled it all away, and right after that, they suddenly allowed withdrawals again.
If this is true, then it was something so unfair. What was the point of refunding the balance if it wasn't withdrawable?
Did you friend
bothbother opening a complaint i this forum or other platforms such as CasinoGuru?
Despite spending thousands in advertisement, Shuffle
ismight be shooting themselves in the foot by making shady decisions. Not a smart move in the long run.
Let me wait for the full part of the story on either sides.